Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Lewis Johnson
I've been using Fred's for most of my motoring life, and while they are not the cheapest, they are cheaper than any dealers garage. Also they are fully vat-registered and all the rest of that above-board stuff, so you can use them for your servicing and still keep manufacturers warranties etc etc.
I've had a few 'freebies' from them when I've taken the car in with a fault so small they weren't worried about charging (loose exhaust heat-cover for example), and for the rest of the jobs they are good at being up-front with the cost before they start the work.
David Burton
Its tricky recommending a car dealer but no difficulty here- after travelling a 100 miles a couple of weeks ago to wrap up a deal made over the phone and made easy by salesman Colin. He was as good as his word and a gent, he couldnt do enough to make the transaction easy. I would definitely use again and recommend to anyone thinking of buying.
Jennifer Sewell
My son's car broke down this morning, Fred Henderson Recovery services came within 20 mins of my call. The driver was really helpful, friendly and efficient. He put the car on the hoist and took it to my repair garage all within 30 mins. Absolutely great service.
Jill Sydonnia
David Henderson put us at ease when we came to him with a dent on our wing. We left the car with him for 2 hours whilst he performed miracles. When we returned we was astonished of the results. You could not see where it had been. We have already passed his details on to a friend with a similar problem. Highly recommend this garage and all the staff made us welcome on arrival and gave our dog a drink.
Helen McGrahan
Excellent customer service from Chris and a very quick turnaround for a repair to a dent in my roof. Would highly recommend! Thanks again.
Chris Tapp
I've been using Fred's for a few years now and have always found the service to be excellent.

Staff are friendly, remember who I am and always get the job done efficiently and without any nasty surprises as they always call to agree prices in advance if anything extra is required.

Excellent value for money - especially as my car isn't low cost ;-)

This is what service should be like :-)
Tom Connan
What a pleasure it was to deal with a real genuine family business, picked up a BMW M5, and got a great price for my part exchange. All aspects of deal were carried out in a professional manner, with no pressure what so ever. Would recommend to anyone to give them a visit. Paul, Colin and David spent lots of time making sure all was well, and made me feel relaxed about the whole thing. Not many business's like this left. All the best guys.
Dale Scott
These guys picked me up from a crash when no-one else would. It was the first time, I've crashed and the guy who came was a real hero. I have tons of respect for these guys. Thanks again.
Edward Kirby
Went to view and test drive a previously owned vehicle. Vehicle was an excellent example of the model I was looking for. Sales Executive Colin Metcalfe was extremely helpful - a credit to the Company.
I bought the vehicle.
Julie Pearce
I am submitting this review on behalf of my mother in law Ann Pearce.
My car had been bumped at a supermarket and had a dent on the drivers side. David Henderson managed to remove the dent and make it look like nothing had ever happened. Fantastic service by David and all of the team.
I would highly recommend this company to anybody x. Thanks again.
Ryan Hirst
I've bought a few cars from Paul Carmedy and I have always had first class service. Would definitely recommend this garage and Paul in particular.The garage has an old fashioned family atmosphere about it which I like.
Terence Barguss
been using fred hendersons for over 20 years at both behind the bus station in durham and now langley moor(old Ansa motors) they have allways been honest with the comments and repair costs of our cars,and we find that the 24 opening allows us to drop the vehicles of the day before,and will continue to use.
Michelle Wakelam
Recently bought a car from here (yesterday) Harry was amazing, no pushy salesman just friendly and honest and answered all our questions. Car is a good price for our requirements compared to other garages we had visited at the start of the week. Overall experience was fantastic and felt very comfortable following through with the purchase. Looking forward to picking up the car next week. Will highly recommend to friends and family.
Mel French
Picked up an extensive dent on the rear offside door of my Mondeo a couple of months ago. No idea of where or when. No one owned up!!
What to do? Checked up on bodywork repairs but since the paintwork had not been damaged, I began exploring the possibility of a paintless dent repair. Not with any real hope because although the paintwork was not scratched or broken, the dent was long and I thought the job would be just too difficult, too complicated.
I knew that Fred Henderson enjoyed a very good reputation in the world of garage repairs but never realised they undertook dent repairs. So, I called in at Langley Moor, met David and got him to give me his opinion about what was possible. And I am pleased I did. When he told me that 'he loved the sort challenge my car offered', I booked it in straight away.
First class reception, first class service and a first class repair. I was delighted and in great admiration of the skill that David possessed and had put into the repair.
So what extensive dent am I talking about? Well, it is hard to believe there ever was one. I usually handwash the car and when i did I failed to find a single trace of a crease or mark on the door. Really a perfect job.
Maximum satisfaction and now a maximum recommendation from me.
Thank you.
Rob Raco
I took my new car to Fred Henderson to ask about removing a dent that appeared on my brand new car. Obviously I was devestated about it. I had massive reservations about paintless dent removal but because I needed to keep my paint waranty and I didn't want to go through insurance or pay outright to the manufacturer approved paint shop I gave them a try. I also didn't want my new car painted.
I reluctantly handed over my keys and went away. About 2 1/2 hours later I had a call saying my car was ready.
I really couldn't believe it. Completely like new. I'm keep looking at it each day but the work was so good I still can't believe it. Top Job Thanks!!
Sarah Davies
Amazing garage! Amazing staff! Amazing customer service! Just purely amazing! Got my Astra in April/May last year and it's still going strong. I love it! Anything that you need help with they always go the extra mile. 10/10 would recommend!
Jill Deane
Brilliant service! Above & beyond the call of duty!! Returned to my car (20 miles from home!) to find my tyre flat.
Your recovery vehicle attended within half an hour; pumped it up and took me to a local garage to have the puncture fixed & even drove me to the nearest coffee cafe across the road. MANY thanks!!
Mohsin Chiny
I recently bought a vw golf the service I got was amazing no pushy sales man went about looking at the car my way. On the day of delivery I got picked up from Durham train st had a small issue with payment but they were very patient the whole experience was just spot on. I was looked after by a guy call STEVE highly recommended and I wouldn't think twice to travel 100 miles again to do business with these guys. Keep up the good work.
Peter Toole
The aluminum bonnet on my Mercedes was left badly dented & scuffed after Durham Council's trade waste team forgot to apply the brakes on a large wheelie bin which careered into the car on a windy day. I took it to Fred Henderson Ltd in Durham hoping it was possible to fix. I was dealt with by David, who was professional, knowledgeable, courteous and really friendly. The work was done within three hours with fantastic results. Great service, great results and all for a very good price. I will recommend them to anyone needing body work or garage services. 10/10.
Alex Mckinney
Excellent customer service and very competent mechanics who do an excellent job always. This garage gives you main dealer service at local garage prices. Would recommend to anyone!
Claire C
Have used this garage for 15 years. I trust them completely to give me an honest, fair and very skilled service. They really are committed to operating with integrity and helping customers as much as they can. And that isn't out of some slick corporate PR effort. It is because they are a family business with genuine values. For a panicky non-petrolhead like me is is very reassuring to have them around when my car is unwell.
Amy Roberts
Just received my first car today, I went to the garage with my parents with no clue that a car was already waiting as a surprise for me. I was greeted by Scott with a beautiful bouquet of flowers before being shown to my car which they had put ribbon and a bow on the bonnet of. They made getting my first car such memorable experience. First class service all round. I will defiantly be back. My parents would highly recommend Scott who was in on the secret, he is a credit to the company! Thank you Fred Henderson garage and a big thank you from the Roberts family! Xx
Terry Wright
Just removed a palm sized dent caused by a horse leaning against the door handle. Took less than 3 hours and it's as if it had never happened.
Claire McCafferty
They've restored my hailstorm damaged car - its like the storm never happened. Dropped off Thursday morning ready by Friday afternoon. Marvelous job 5☆+
Steven Shevels
I don't normally do reviews (usually complaining about everything) but I recently bought a car from Fred Henderson and the cluch/dmf needed replacing. This was done straight away without a fuss.The service I received from the first enquiry through to the purchase and after sales service was excellent and would recommend Fred Henderson to anyone looking to buy a car
John Robinson
I hope this is the Fred Henderson that came to my rescue on Saturday morning 6th June 2015 at Morrisons Supermarket Bishop Auckland when I discovered I had a flat tyre, I'm disabled and was anxious as I was several miles away from home. I rang to report the incident and was told a garage would contact shortly. Within minutes Mr Henderson rang me and from that point on the service provided was excellent, I was telephoned to keep me up to date with developments and the man that came to change my tyre was both professional and efficient, and lovely with it too!

Society is very quick to complain when we get bad service, it should work the same way when we receive service that is excellent and goes way and above the service that is expected, Thank you very much, the service you gave me was excellent.

Christine Robinson,
Kay Corbett
Reliable, dependable, honest. What more can you ask for, 5 star!!!!