Important Message
Following updated government guidance, our showroom has reopened. Our priority is the safety of our customers and staff and as such we are asking you to abide by social distancing measures and follow our processes once on site. Although we have implemented changes, our customer service remains unaffected and we intend to offer the levels of service expected from Fred Henderson Ltd whilst being mindful of the impact of COVID-19 and the safety of everyone linked to our business. -Call in advance to make a pre-arranged appointment -Don’t arrive early -Attend your appointment alone or with one other person from the same household -Make use of the sanitiser products on arrival and departure. Our service centre and breakdown recovery continues to operate as normal.

General Recovery

General Recovery

Fred Henderson Ltd

The roadside breakdown service, known as Breakdown Doctor, is the backbone of the recovery business. This is operated by six highly skilled and committed staff. Their ability to repair and remobilise a broken down car is legendary, using a fully equipped roadside service vehicle with spec-lift and which can also be used as a short range recovery vehicle. A Breakdown Doctor can even return to the workshop and continue with jobs that have proved too difficult at the roadside, subject to customer approval, an example of which is draining the fuel system after a mis-fueling (e.g. filling a diesel car with petrol).

When a vehicle cannot be repaired at the roadside or the customer wishes to be directly recovered, we are able to call on a number of fully equipped PAS 43 accredited vehicles starting with our crew-cab transporter which can handle a light commercial vehicle or car and up to six passengers.
If the vehicle is unaccompanied or there are less than three passengers, a vehicle can be selected which will take a larger load and two passengers to their destination. Often the chosen option will be a people carrying vehicle and a Brian James auto trailer. These vehicles provides enhanced travelling conditions including air conditioning, as well as a spacious environment.

Normally, size, condition and transmission of the disabled vehicle permitting, the Breakdown Doctor will load the casualty directly on to his spectacle lift together with the ability to accommodate up to six people and recover to the repairer.